Shipping Policy — Ardelle Co

At Ardelle & Co, we aim to deliver your order as efficiently and reliably as possible. Please review the information below regarding processing and delivery times.

1. Order Processing

All orders are processed within 1–2 working days (Monday to Friday, excluding UK bank holidays).

During peak periods, launches, or promotional events, processing times may be slightly extended.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information (where applicable).

2. Delivery Timeframes

Estimated delivery times within the United Kingdom:

Delivery: 4-9 working days after dispatch

Please note that delivery times are estimates and may vary due to external factors such as courier delays, weather conditions, or high seasonal demand.

We are not responsible for delays caused by courier services once an item has been dispatched.

3. Shipping Costs

We offer free UK shipping on all products.  These will be clearly stated on across our website.

4. Tracking Your Order

Where tracking is available, you will receive tracking details via email once your order has been dispatched.

It is the customer’s responsibility to ensure that the shipping address entered at checkout is accurate and complete.

Ardelle & Co cannot be held responsible for orders shipped to incorrectly provided addresses.

5. Failed Deliveries & Uncollected Parcels

If a parcel is returned to us due to:

Incorrect address

Failed delivery attempts

Parcel not collected from local depot

The customer may be responsible for additional redelivery costs.

6. Lost or Delayed Shipments

If you believe your parcel is lost:

Please contact us at: support@ardelleco.com

Allow at least 11 working days from dispatch before reporting a missing parcel

We will liaise with the courier to investigate the issue. Replacement or refund decisions will be made following the courier’s investigation outcome.

8. Order Cancellations

Orders cannot be cancelled once they have been processed or dispatched. If you wish to return an item after receiving it, please refer to our Returns & Refunds Policy.