Frequently Asked Questions

Ordering & Payment

Q: What payment methods do you accept?
A: We accept American Express, Visa, Mastercard, Apple Pay, Google Pay, Maestro, and Shop Pay. All transactions are processed securely using 128-bit SSL encryption and are PCI compliant.

Q: Is my payment information secure?
A: Absolutely. We use Secure Sockets Layer (SSL) technology to encrypt all sensitive information during checkout. Your card number is never accessible to us - we only see your billing information, shipping details, order information, and the last 4 digits of your card. Look for the lock icon in your browser and "HTTPS" in the URL to verify the secure connection.

Q: What currency are your prices in?
A: All prices are listed in GBP (British Pounds).

Shipping & Delivery

Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order anytime by visiting our Track Order page.

Q: Where do you ship to?
A: Please refer to our Shipping Policy for detailed information about shipping destinations, rates, and delivery times.

Q: What is the estimated delivery time?
A: Orders are processed within 1-2 business days and typically arrive within 5-11 business days after dispatch.

Q: Do all orders include tracking?
A: Yes. Once your order has been dispatched, you will receive a tracking number via email so you can follow your delivery at every stage.

Returns & Exchanges

Q: What is your return policy?
A: Please review our Return Policy for complete details on returns, exchanges, and refunds.

Q: How do I initiate a return?
A: Please refer to our Return Policy page for step-by-step instructions on how to return an item.

Q: Do you offer exchanges?
A: We do not offer direct exchanges, to change an item (if approved) a refund will be issued and a new order will need to be placed. Please see our Return Policy for full details.

Products & Sizing

Q: How do I know what size to order?
A: Each product page includes detailed sizing information. If you're unsure, please contact us and we'll be happy to help you find the perfect fit.

Q: Do you restock sold-out items?
A: Availability depends on stock levels. If an item is out of stock, contact us and we'll do our best to help.

Privacy & Security

Q: How do you protect my personal information?
A: We take your privacy seriously. We don't rent, sell, or share your personal information with anyone. Our Privacy Policy details how your information is collected and used. All data is protected with SSL encryption and stored securely.

Q: Do you store my credit card information?
A: No, we do not store your complete credit card information. Payment processing is handled securely through our PCI-compliant payment gateway.

Contact & Support

Q: How can I contact customer service?
A: You can reach us through our Contact page. We're here to help with any questions or concerns.

Q: What are your customer service hours?
A: We aim to respond within 24-48 hours on business days.

Q: I have a question that isn't answered here. What should I do?
A: Please don't hesitate to contact us directly. We're always happy to help!

Q: Where are you based?
A: Ardelle & Co is UK based and operates online only.