Returns & Refunds Policy — Ardelle & Co
Last updated: 28/05/26
At Ardelle & Co, we believe great style should be effortless and easy to wear. If you are not fully satisfied with your purchase, we offer a 30-day return policy from the date your order is delivered.
1. Eligibility for Returns
To qualify for a return, items must:
Be requested within 30 days of delivery
Be unworn, unused and in original condition
Have all original tags attached
Be returned in original packaging
Be free from signs of wear, washing, odour, damage, or alteration
Items that show signs of use, excessive handling, or intentional damage will not be accepted.
We reserve the right to decline returns that do not meet these standards.
2. Return Approval Process
All returns must be authorised before being sent back.
To request a return, please email:
support@ardelleco.com
Include:
Order number
Full name used at checkout
Reason for return
If approved, we will provide return instructions. Items sent without prior approval will not be processed.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We strongly recommend using a tracked shipping service, as Ardelle & Co cannot be held responsible for items lost in transit.
Original shipping fees are non-refundable unless the return is due to our error.
4. Refund Processing
Once your return is received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to your original payment method within 5–7 working days.
Please note:
Refunds are processed for the item(s) only (excluding original shipping unless faulty).
Banking providers may take additional time to reflect the funds.
If a returned item does not meet our conditions, it may be sent back to you.
5. Exchanges
We do not offer direct exchanges. To change size or style, please return the original item (subject to approval) and place a new order.
This ensures the fastest service and product availability.
6. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with:
Clear photographs of the issue
Your order number
We will assess the issue and offer:
A replacement (if available), or
A full refund including shipping costs
This does not affect your statutory rights under UK consumer law.
7. Non-Returnable Items
The following cannot be returned:
Worn or washed items
Items without original tags
Items returned after 30 days
Sale or promotional items (unless faulty)
8. Fraud Prevention
To protect our customers and business, we monitor return activity. Excessive or suspicious return behaviour may result in refusal of future returns or orders.
9. Your Statutory Rights
Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.